Privacy Policy

Last updated: July 2026

Last updated: July 2026

Introduction

We are 2C Health Solutions, a healthcare technology company dedicated to delivering secure, compliant, and innovative solutions that support providers, patients, and healthcare organizations. Protecting the confidentiality, integrity, and availability of personal data is a core part of our mission and our information security practices are aligned with international standards, including ISO/IEC 27001 and applicable data protection laws such as the GDPR. Details of 2C Health Solutions Data Protection Officer are as under: –

Name: Mati ur Rehman Email: dpo@2chealth.com

Collection of Personal Information and how it is used

2C-Health is committed to protecting your privacy and personal data. We only collect personal information with your explicit consent, including your name, address, date of birth, email, calls, and SMS interactions with our team, as well as your service account credentials (username and password) to create your profile. We use this information to confirm your accessibility, reach and establish a service account.

We also collect and record certain information from your browser each time you connect to our Site, such as your IP address, browser type and language, date, time and duration of your connection, and the actions that you perform. That information becomes part of our Audit Files, which we use only in connection with providing, monitoring or improving the performance of the Services, and in offering any technical support or assistance you might request in connection with your use of the Services.

Cookies and similar technologies

Cookies are small data files stored by your browser when you visit a website. This site does not use advertising, profiling or analytics cookies, and we do not sell or share any information collected through them.

Strictly necessary storage. When you make a choice in our cookie banner, we record that choice in your browser’s local storage (under cookie-consent) so we do not ask you again. This holds no personal information and is required for the banner to work, so it is set regardless of your choice.

Optional cookies — only set if you accept. Our live chat is provided by Tawk.to. If you select “I Agree”, Tawk.to loads and sets the following in your browser:

  • twk_uuid_… — a randomly generated visitor identifier, so a chat conversation can continue across pages and visits
  • twk_idm_key — an identifier used by the chat session
  • TawkConnectionTime — records connection timing for the chat service
  • Related entries in local storage used to maintain the chat session

If you select “Decline”, the live chat is not loaded at all and none of the above are set. The rest of the site works normally.

Scheduling. Our demo request page embeds a booking calendar from Calendly. If you interact with that calendar, Calendly may set its own cookies under its own domain and in accordance with its privacy policy. No booking data is collected by that page unless you choose to submit it.

Changing your mind. You can withdraw or change your consent at any time by clearing your browser’s site data for this website, which will cause the cookie banner to appear again on your next visit. You may also configure your browser to warn you before accepting cookies, or to reject them entirely.

Third-party services referenced above act as independent controllers or processors of the data they collect. We encourage you to review the privacy notices published by Tawk.to and Calendly for details of their own processing.

About security of your Personal Information

Personal information provided on the application is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. When the letters “http” in the URL change to “https,” the “s” indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you’re about to enter a secure area.

We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our application uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and other information.

Sharing of Personal Information and its disclosure

We will not, in any circumstances, share your personal information with other individuals or organizations including public organizations, corporations or individuals, except when applicable by law. We do not sell, communicate or divulge your information to any mailing lists.

Please Note: SMS Consent or phone numbers are not shared for the purpose of SMS with third parties or affiliates.

The only exception is if the law or a court order compels us to. We will share your information with government agencies if they need or request it.

Privacy of medical data and patient’s information

All access by individuals to Sensitive Medical Data shall be controlled by reasonable measures to prevent access by unauthorized users.

Deactivation of your service account and medical data

On request, a service account can be deactivated at any time. Upon request for deactivation, we will:

  • Disable all care providers’, billing providers’, facility administrators’, and patients’, accounts.

  • Transfer account-related data from the active database to the archival database, where it will remain for a period of one year.

  • After one year, transfer these records to backup files and stored them for the duration specified by government agencies and private organization.

The information is stored separately and disconnected from the application, preventing it from being easily accessible and readily available.

When You Submit An Enquiry Via Our Website

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address, as well as the request details. 

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information about our services and/or products. 

Your enquiry is received as an Email Message and is registered & stored on the Email Server’s DB. 

Email is received by 2C Health Solutions Call Center and the concerned ones are directed to Data Protection Officer to take further actions as per enquiry. We do not use the information you provide to make any automated decisions that might affect you. We keep enquiry emails for 1 year.

    Your Rights As a Data Subject

  • By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

  • If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

  • If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased, subject to local law requirements.

  • You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

  • Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

      To submit a request regarding your personal data by online form on our website, please use the following form: https://2chealth.com/

    Your Right To Complain 

  • If you have a complaint about our use of your information, we will prefer you to contact us directly in the first instance so that we can address your complaint.

How do you know when Privacy Policy change

2C-Health reserves the right to modify this Privacy Statement at any time. We will notify you of material changes to this Privacy Policy by sending an email to the email address you provided and/or by other appropriate means of notification. We will obtain your consent to material changes to this Privacy Statement if and where applicable data protection laws require it.

Date Breach Protocol

In the event of a data breach, system administrators will immediately notify affected users and attempt to reset their passwords if necessary.

Career

We give you opportunities to excel and achieve the global recognition that you deserve, please contact us at hr@2chealth.com

Contact Us

If you have any questions or concerns regarding our Privacy Policy or our Websites, please contact us at info@2chealth.com